Refund policy

If you are exchanging an item(s), depending on where you live, the time it may take for your exchanged item(s) to reach you may vary.

Late or missing refunds 

If you haven’t received your refund yet, first check your bank account again. It may take an additional billing cycle to see the funds reflect on your billing statement. 

Then contact your credit card company; it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@giwajewelry.com.